Required Documentation

Simplified Registration Process

Easy Upload

Simple online process

Quick Verification

24-48 hours review

100% Secure

Protected data

Why Do We Require Documentation?

We protect the integrity of our platform for all users

Security and Trust

We guarantee a network of verified and reliable users

Verification benefits:

Secure network: Only verified carriers and shippers
Fraud reduction: Proactive fraud prevention
Payment protection: Greater transaction security
Legal compliance: EU regulation conformity
Enhanced reputation: Users with higher ratings

Commitment: Your documents are protected with banking-level encryption

Verified Certification

All users go through a rigorous verification process

Documentation for Carriers

Personal Identification

ID card or passport of legal representative
Passport (if foreign)
Residence authorization (if applicable)

📋 Valid throughout the EU

Business Documents

Company tax identification number
Certificate of incorporation
Notarial power of attorney for representative
Tax status certificate

🏢 Updated commercial registry

Transport Documents

Goods transport license
International transport authorization
Transport vehicle permits
ADR certificates (if applicable)

🚛 Current licenses

Mandatory Insurance

Civil liability insurance policy
Cargo insurance
Vehicle insurance
Insurer certificate

🛡️ Minimum European coverage

Documentation for Shippers

User Identification

ID card or passport of applicant
Passport (if foreign)
Residence authorization (if applicable)

👤 Responsible person's identification

Company Documents

Company tax identification number
Certificate of incorporation
Notarial power of attorney for representative
Tax status certificate

🏢 Updated commercial registry

Financial Information

Latest self-employment receipt or pay slips
Previous year's income tax return
Economic solvency certificate
Bank references

💰 Verified payment capacity

Sector Documents

Business activity code (NACE/CNAE)
Sector licenses (if applicable)
ISO certificates (if available)
Customer contracts

📊 Business verification

VAT and Tax Information

VAT Validation (VIES)

All VAT numbers are automatically validated against the EU VIES database.

For Spanish companies:

Valid tax ID in ESxxxxxxxxX format
Declared economic activity
Current tax status

For European companies:

Valid VAT number
European registration certificate
Commercial activity authorization

Note: VAT validation ensures legitimacy of EU operations.

Document Upload Process

1. Online Upload

Upload your documents securely through our platform

2. Verification

Our team reviews documentation in 24-48 hours

3. Approval

You'll receive confirmation and full platform access

4. Activation

Start using CargoPay immediately

Important Tip

Prepare all documents before starting the process to avoid delays.

Accepted Document Formats

PDF

Preferred format for official documents

📄 Maximum 10MB

JPG/PNG

For document photographs

🖼️ Minimum 300dpi resolution

DOC/DOCX

For certificates and authorizations

📝 Documents with signature

Important

All documents must be in color and legible. Blurred documents or those with hidden information will not be accepted.

Document Security

SSL/TLS Encryption

Secure transmission of all documents

Secure Storage

Certified servers with redundancy

Controlled Access

Only authorized personnel can view documents

Privacy Policy

Your documents are used solely for verification and deleted according to our data retention policy.

Frequently Asked Questions

It normally takes 24-48 hours. If additional documents are required, we will contact you by email to request the missing information.

We will provide a detailed report of why it was rejected and how you can correct the issues. You can resubmit documentation at any time.

We retain documents according to our legal retention period of 7 years for audits. You can request data deletion according to GDPR.

Yes, we accept documents in any official EU language. If they are in another language, include a certified translation to English, Spanish, or Romanian.

Need Help with Your Documentation?

Our team is here to help you through the process

Email Support Direct Contact

Support hours: Monday to Friday 9:00-18:00 CET