What documents do you need to join CargoPay?
CargoPay's value proposition hinges on the integrity of its verified carrier and shipper network. Every participant must be authenticated as a legitimate, authorised logistics operator before gaining platform access. Understanding documentation requirements upfront accelerates your onboarding and gets you moving freight faster.
Why is documentation required?
Verification is not red tape: it is how the CargoPay network stays trustworthy. Freight fraud works by impersonation, with the licence and VAT number of a real operator put on a company that does not exist, so the only defence is checking each document against the register that issued it. That is what this step does. It means the company you are about to hand a load to has been confirmed as a real, authorised operator, and that the same was confirmed about you before anyone was asked to trust your company.
What we ask you to send
Every company sends the first set. Transport authorisations and insurance apply to carriers only: a shipper holds no operator's licence, and we do not ask for one.
Company registration and tax identity
Carriers and shippers-
Company register extract
A recent extract from the register your company is filed in: Companies House in the UK, the national commercial register elsewhere. It has to show the legal name, registered address, company number and who is entitled to represent the company. Where no extract is issued, the certificate of incorporation is accepted instead.
-
VAT registration certificate
Your VAT number and the name it is registered under. EU numbers are validated automatically against VIES when you register, so this is mostly a cross-check. Send it if you trade under a name that differs from the one on the register extract.
Operating authorisations
Carriers only-
Operator's licence
The national authorisation to carry goods for hire or reward: a Standard National or Standard International O-licence from the Traffic Commissioner in the UK, or the equivalent road haulage authorisation issued in your country.
-
Community licence and one certified copy
Required for carriage between EU member states. Since 21 May 2022, Regulation (EU) 2020/1055 extends it to vehicles over 2.5 tonnes, so light-vehicle operators running international work need one too. Send the licence and the certified copy for one vehicle. We do not check your whole fleet at registration; the copy is how we confirm you operate at least one vehicle.
-
Transport manager CPC
The certificate of professional competence held by the person named as transport manager on the licence.
Insurance
Carriers only-
Goods in transit insurance
Carrier's liability cover for the goods themselves. The certificate has to show the insured company, the limit of indemnity and the expiry date. For international work it has to cover liability under the CMR Convention.
-
Motor insurance certificate
Current cover for the vehicles you operate.
What we never ask you to email
Read this before you send anything-
Bank statements or annual accounts
We do not review your balance sheet and we have no reason to hold your bank details. Your payout account is entered by you inside Stripe and never passes through us.
-
Passports or director ID
The identity of company officers and the beneficial ownership of the company are verified during Stripe onboarding, on Stripe's own forms. Documents of that kind do not belong in an email to us.
-
Anything through an upload portal
There is no upload form and no document portal. If a page asks you to upload registration documents somewhere, it is not CargoPay.
The verification process
From registration to full platform access: typically 2β5 business days.
Register and pay
Complete the online registration form with your company details and pay the β¬799 registration fee. As soon as the payment clears, your account moves to document verification.
Send your documents
Email the documents listed above to support@tarlabs.es, using this exact subject line: Document Submission - [Company Name] - [Carrier/Shipper]. There is no upload form and no document portal.
Compliance review
Our compliance team cross-references your documentation against official registries, validates your VAT number and operating licences, and confirms your operational standing.
Stripe Connect onboarding
Once your documents are approved, you receive an email with a secure Stripe onboarding link. Stripe verifies your identity, company ownership and payout bank account.
Stripe verification completes
When you return from Stripe verification, your account is activated and a welcome email arrives with temporary login credentials, valid for 24 hours.
Typical timeline
2β5 business days
From payment to activation, with complete documentation
Confidentiality and data protection
All documentation submitted during verification is handled in strict accordance with applicable data protection regulations, including GDPR (Regulation (EU) 2016/679).
Documents are used solely for verification purposes and are never shared with third parties without explicit consent. Verification data is retained only for the period required by applicable law and securely destroyed thereafter.
Begin the verification process
Register your company and start the verification process today. Most applicants are approved within 2β5 business days of submitting complete documentation. Once verification clears you can work with any other company on the platform.
Have questions? Read the FAQ